Refunds & Terms and Conditions Policy
1. Introduction
The following terms and conditions (“conditions”) form the basis of your contract with Pitch Camp Pty Ltd.
Please read them carefully as they set out your and our respective rights and obligations. By registering, enrolling, subscribing, ordering, or gaining access to the “______”, we are entitled to assume that you have read these conditions, that you agree to them and that you agree to them applying to your product and/or service offered by us and which we agree to make, provide or perform (as applicable) as part of our contract with you.
References in these conditions to your “packages” are references to the products and/or services you have registered for with Pitch Camp. References to “workshops” are references to individual products and/or services.
2. Conditions
Pitch Camp website(s) is owned and operated by Pitch Camp Pty Ltd. (ABN 32 658 274 867) (“Pitch Camp, we, us, our”).
Please read the conditions set out below prior registering and/or subscribing to a program and/or session with Pitch Camp. By registering and gaining access to continued coaching or virtual reality software, you agree to be personally bound by these conditions, whether for yourself or on behalf of a minor, if you are registering on behalf of a minor. By registering and gaining access to the continued coaching or software, you are registering on behalf of a minor, that you are their legal guardian.
The conditionals apply to the use of the website, including the use of the information services provided through this website.
If you, or a user on whose behalf you register (including a minor), breaches these conditions, you acknowledge that we may immediately suspend or terminate our agreement, without a refund, and take appropriate legal action (if we choose) against you alone. Further, you acknowledge that Pitch Camp is entitled to suspend or terminate your use of continued support, at any time if we consider that you have brought, or may bring, the reputation of Pitch Camp, related entities, or its members into disrepute.
If you are registering on behalf of a minor, it is your responsibility to inform them of their obligations as a user of this website and ensure compliance with these terms.
3. Payments and Refunds
Orders and access to continued support and VR software are subject to acceptance by us. Acceptance and continued access to our products and/or services is always subject to payment first being made by you. By placing an order, you make an offer to purchase the relevant services. We reserve the right to terminate your access to our ongoing support if you are not up to date with any payment plan that may be offered, by Pitch Camp or our finance partners.
NB: If the product/service you choose is our physical training offering, including but not limited to: Base Camp, Pitch Camp in person training, Speaking Engagements, including Emcee, Keynote, panel or online webinars/events, full payment, must be made within seven days from issuance of invoice. If you are booking within 30 days of the training date, full payment must be made to secure the date and time in our facilitators calendar.
We expect that we will use the pay direct debit services, Stripe or a similar service for most financial transactions.
We also have finance partners who can assist with financing your training options and as such, your agreement will be with them, not Pitch Camp Pty Ltd, however training will be terminated upon defaulted payments as advised by the finance partner. Financing options are only applicable if purchasing by a business entity.
All prices on invoices are quotes in Australian currency ($AUD) and will be inclusive of GST. Pitch Camp reserves the right to alter these prices in the event of any unforeseen circumstances. The receipt of payment that we issue to you will be a tax invoice in accordance with applicable legislative requirements relating to GST.
All prices are non-cancellable and non-refundable expect as expressly set out in these conditions. You may not be able to terminate your subscription prior to the end of the package and/or session, and you may not be granted a refund. If you have chosen to pay the package and/or session price in instalments, with our financing partner, this is a matter to be agreed upon with them.
To the extent permitted by law, you must bear any expenses (e.g. cancellation fee) that you may incur in connection with your request for such a refund. You agree that this is your sole remedy in the circumstances, other than any rights that may be available to you under the Australian Consumer Law.
4. Cancellation/Reschedule Policy
If you wish to cancel your purchase prior to the start of a package or session you must immediately inform Pitch Camp in writing to info@pitchcamp.com.au. Once we have received your notice, cancellation will take effect.
Please note the following policies will apply on cancellation:
If you wish to cancel your Pitch Coaching prior to the end of the package and whilst having been provided the products and/or services in said package and/or session you will be liable for products and/or services provided. Additionally, you must immediately inform Pitch Camp in writing. With all intellectual property of Pitch Camp being released in full upon receipt of payment, all payments are final, and no refunds will be provided at any time.
NB: If Pitch Camp reschedule/postpone any events, no refunds will be given, as tickets will be simply allocated to the next event. Tickets may be transferred to another person or the rescheduled dates, but you MUST let us know in writing at info@pitchcamp.com.au.
If Pitch Camp CANCEL any events, credit will be offered primarily towards any product/service of choice. If that doesn’t suit, a 100% refund will be offered. Please email info@pitchcamp.com.au to request your preferred option.
5. Contract
All registrations and subscriptions are made with Pitch Camp. By subscribing to a package and/or Pitch Coach subscription with us you are deemed to have agreed to these conditions, which constituted the entire agreement between you and us, and your registration and/or subscription will be accepted by us on this basis. Accordingly, a contract will exist between us from the date we issue the tax invoice, or the contract will exist when we accept your payment by the way of written confirmation.
6. Conditions of Use of Continued Support Content / VR software use
See advice from a Finance Professional
As with any business or financial guidance, it is important that before beginning any program, you consult with your financial advisor or accountant (independent of Pitch Camp) to ensure that you are mindful of your current financial situation and any restrictions that are appropriate for you. You should immediately seek financial advice if there are any unanticipated changes to your financial situation at any time.
No information contained on the Website is intended to be used as financial advice and the Website is not intended to be used to diagnose, treat, cure or prevent any financial hardship. Before relying on the information on the Website you should carefully evaluate the accuracy ad relevance of the access to financial professionals with Pitch Camp, we strongly recommend you seek independent third-party advice, specific to your personal requirements or situation.
Our Workshops and/or continued support packages
Our workshops and/or continued support packages shall be delivered and described from time to time on our website. You acknowledge and understand that access to any specific coach mentioned on the website, including Pete Cunningham, in person, or online is not guaranteed.
All advice is general, and results are not guaranteed. Individual results may vary. Testimonials are made by real people, and may not reflect the purchaser’s experience.
Information Provided on Website
All information provided by us on the website is provided in good faith. We believe our information to be accurate and up to date with current publications and data. We may update information at any time, but you acknowledge that the information on the website may not be the most current knowledge. In Addition, to the extent permitted by law, we do not make any representations or warranties that may information we provide is reliable, accurate or complete and we may no guarantees of any specific result from use of this website, or the information service provided through it. To the extent permitted by law, we are not liable for any loss arising from any action taken or reliance by you on any information or material available on the website.
Third Party Content
We do not accept responsibility for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with or arising from the products or services including acts, omissions and conduct of any third-party users of the website, other members, other contributors to the website, and advertisers or sponsors. We are not responsible for the products, services, advice, information, actions or failure to act of any third parties referenced on the website (including user content of other users of the website referred to below). Where the information made available over the website contains opinions or judgments of third parties (including advertisers), we do not purport to endorse the contents of that opinion or advice, nor do we guarantee the accuracy or completeness of that content, and we will not accept liability for loss or damage arising from your reliance upon any information obtained through this service. It remains your responsibility to evaluate the accuracy, completeness, and usefulness of any such information.
Security of Information
No data transmission over the internet can be guaranteed as totally secure. While we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.
Limitation of Liability
Total Liability
7. Indemnity
8. Intellectual Property
Unless otherwise indicated and except for any functionalities provided by external websites, copyright in our offering (including its content, materials, PDF’s, eBooks, workbooks, text, graphics, logos, icons, sound recordings, video software and advertisements) is owned or licensed by us. Information procured from a third party may be the subject of copyright owned by that third party. All rights are reserved by us.
All names, logos and trademarks on this website are the property of their respective owners. Nothing on the website should be interpreted as granting any rights to commercial use or to distribute any names, logos or trademarks, without the express written agreement of the relevant owners.
All training delivered by Pitch Camp coaches is the IP of Pitch Camp and must be treated as such. By engaging in our training, you give permission for us to record audio and visual footage that we could use in a marketing, promotional and further education manner.
We grant you a personal, limited, revocable, non-exclusive, and non-transferrable licence to access, view, listen to, use and print this website and its content solely for your personal, non-commercial purposes and only for those purposes. Otherwise, to the extent allowed by law, no part of this website may be reproduced, reused, retransmitted, adapted, published, broadcast or distributed without our prior written permission.
The following are examples of conduct that are not authorised by these terms:
1. Sharing the content received through workshops with other persons.
2. Publishing or posting any of the content (such as documents on any other website, including on social media pages or websites.
3. Using the logo or trademarks held by Pitch Camp, or likeness to describe, market, endorse, or promote any goods or services (including goods and services such as coaching, training, business coaching etc.);
4. Registering or maintaining any social media pages or websites that misrepresent or are reasonable likely to misrepresent any affiliation with Pitch Camp, Peter Cunningham and associated entities or endorsement by, us or; and
5. Systematic downloading or “scraping” of content of the website.